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Shipping policy

Small orders (1-10 items) are made and processed within 1-5 business days after order is received and payment has cleared.

Large orders (11 + items) may take 1-10 business days after order is received and payment has cleared.

All orders are shipped via Australia post and tracking number will be sent to Email address provided when placing the order.

Return Policy

 

All returns must be postmarked within 20 days of the purchase date. All returned items must be in be in new and unused condition with all accessories included.

 

Return Process

 

To return an item, please email customer service at creationsbycrispy@gmail.com Place the item securely in its original packaging and mail your return to the following address:

 

Creations By Crispy

Attention: Steven Crisp

33 Whitton Drive

Thurgoona NSW 2640

 

[Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

 

Refunds

 

After receiving your return and inspecting the condition of your item, we will process your store credit or exchange. Please allow at least 5 days from the receipt of your item to process your store credit or exchange

 

Questions

 

If you have any questions concerning our return policy, please contact us at:

creationsbycrispy@gmail.com

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